Declaration on accessibility

The City of Frankfurt am Main strives to make the website as well as the mobile application, the app accessible.

The legal basis is the Hessian Ordinance on Accessible Information Technology of September 16, 2019 (Hessische Verordnung über barrierefreie Informationstechnik) and the Accessible-Information-Technology-Ordinance (Barrierefreie-Informationstechnik-Verordnung, BITV).

Status of compatibility with the requirements of the BITV

The website as well as the mobile application are only partially compatible with the requirements of the new BITV 2.0.

Which areas are not accessible?

  • On the website as well as within the mobile application, users can post content such as images and text. This content may not be fully accessible.
  • The videos embedded on the website do not have a translation into sign language.
  • An explanation of the functionalities of the mobile application in easy language is in preparation.

The technical accessibility review was carried out to the best of our knowledge and belief by the entity listed above.

Preparation of this Accessibility Statement

This statement was created on 13/02/2020 and last reviewed on 19/10/2020.

Feedback and contact details

Have you noticed any deficiencies in accessibility to content on the website or mobile application? Or do you have any questions about accessibility? Then please feel free to contact us. Please use the contact form provided for this purpose and select the category "Report a barrier".

You can also contact us by e-mail, post or telephone:

Stadt Frankfurt am Main
- Der Magistrat -
Amt für Informations- und Kommunikationstechnik
Zanderstraße 7
60327 Frankfurt am Main

Conciliation procedure

The State Commissioner for Accessible IT of the State of Hesse has a conciliation board in accordance with § 16 BGG. The conciliation board has the task of resolving conflicts between people with disabilities and federal public agencies.

You can call in the conciliation board if you are not satisfied with the answers from the contact option above.

You can reach the conciliation board at the following address:

Prof. Dr. Erdmuthe Meyer zu Bexten
Regierungspräsidium Gießen
Neue Bäue 2
35390 Gießen
Phone: +49641 303-2901
Fax.: +49611 32764 4036

For more information on the State Commissioner for Accessible IT, please visit the website of the Hessian Ministry of Social Affairs and Integration, available at: